Returns Policy

Our returns policy is strictly 30 days from the date of delivery. The tracking details provided by the courier will be used to establish this date. If 30 days have gone by since your delivery, unfortunately you will not be eligible for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that have been installed will not be accepted for return, or refund. 

We do not provide refunds, or accept returns of items that have been electrically installed. 

A 25% restocking fee may be charged by Alpha Lighting and Electrics, at its discretion for any no longer required, or change of mind items that are returned. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds are processed and credited within 72 business hours of the return being approved. Please note that refunds to bank accounts take 1 business day to clear. Also note that refunds going back to credit cards may take several days to clear from the time we credit the funds.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@alphalightingandelectrics.com.au

Shipping

To return your product please send an email to sales@alphalightingandelectrics.com.au

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.